Refund policy

RETURNS / REFUNDS

Should you make an error when ordering online, La Luna Hair will happily exchange for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

In the unfortunate event that you react to a product, you have the option of exchanging or refunding it.

All items must be returned to: La Luna Hair
5/408 Beach Road
Mairangi Bay, Auckland
New Zealand 0630

You are responsible for the shipping costs incurred when sending items back to La Luna Hair. Should an item be damaged while it is being shipped to you, La Luna Hair will provide you with a full refund or exchange. Return postage will be reimbursed in the case of damaged, defective or incorrectly sent items and a reimbursement will be issued in the original form of payment.

In all cases, original proof of purchase must be provided and products must be returned within 14 days of receipt for La Luna Hair to process any refund or exchange. Please email hannah@lalunahair.co.nz in advance of your intentions to return or exchange a product, so that our La Luna staff can assist you.