Shipping policy

SHIPPING / RETURNS

SHIPPING

New Zealand Flat rate $5.50 for shipping anywhere in New Zealand (track n trace) 2-3 day delivery.

You will be required to sign for all deliveries made by registered mail and couriers.
La Luna Hair is not responsible for delays caused by adverse weather conditions or the customs clearance process

In the case that our carrier is unable to deliver a package due to an incorrect address entered by you, your refusal to pay duties, multiple failed attempts to reach you at point of delivery or otherwise, La Luna Hair is not responsible for payment of return shipping costs or costs to resend the package. You are responsible for all shipping costs associated with returned packages due to failed delivery. For purchases outside of New Zealand, La Luna Hair is not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and the importation of certain products.